Frequently Asked Questions
We ship all of our products from the United States.
For in stock items, we ship in one to two business days. For custom orders, we ship 3-4 weeks after the order has been placed.
Mainland Silver wants you to love your new purchase. If you need to return an item, we are here to help.
For returns, please contact us within 14 days of receiving your order. We gladly accept returns and will offer a full refund on non-custom items. Items returned after 14 days may be returned for online and store credit only or may be subject to a 35% restocking fee. Returned items must be in original condition and not show any signs of wear or use.
To request a refund or exchange, please e-mail email@example.com. Include your first and last name, order number, item name and reason for return. Once return is received, all items will be carefully examined, and full refund or store credit will be issued within 5 days. Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited).
All custom orders are nonrefundable, but please reach out if there is an issue with your custom order as we want you to be happy with your purchase.
We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us at firstname.lastname@example.org.
All return packages must be in a bubble wrap mailer to prevent damage during shipment. All return packages should have USPS tracking to ensure delivery. We are not responsible for items lost by the postal service.
The width of the band is an important factor to consider when measuring for a ring. Generally, a tapered ring will fit your normal ring size while a ring with a band ¼" or wider requires a size larger. For your convenience, download our printable Ring Size Guide. We also offer a ring size tool that you can order. You can find that here. (ADD LINK)
How do I properly clean and care for my Mainland Silver purchase?
Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Avoid the use of harsh chemical dips and only allow a professional jeweler to clean your jewelry.
Certain types of cosmetics contain chemicals that can abrade your jewelry, causing a sort of metallic dust. This metallic dust often appears black and can cause smudges on your skin or clothing. To avoid this problem, put on your jewelry after applying your cosmetics.
Black smudges may also be caused by corrosion due to perspiration, exposure to salts and exposure to hydrogen sulfide gas (present in polluted air and industrial chemicals). To avoid these smudges, we recommend that you do not wear your jewelry while handling chemicals or products containing sulfur, and gently polish your jewelry often to remove tarnish.
Some people occasionally experience a burning, itching and/or redness, usually on the skin beneath rings. This condition may be due to the build-up of soaps, detergents, waxes, and/or creams, which also cause a dulling film on your jewelry. To avoid skin irritation and to keep your jewelry bright, do not wear your rings when using cleaning products or lotions, and clean your rings frequently.
No, as we own the rights to all of our designs.
Mainland Silver jewelry is priced based on the intrinsic and artistic value of the design and the labor to create the design, as well as the metal content. Due to various jewelry making techniques such as casting, cutting, finishing and polishing, the weight of each individual piece will vary slightly.